Shipping policy

SHIPPING POLICY

Thank you for shopping with GlowingInCoach! Here's everything you need to know about how your order gets from our hands to yours.

PROCESSING TIME

Orders are carefully packaged and typically ship within 1–2 business days (Monday–Friday, excluding holidays). Because many of our items are one-of-a-kind vintage and pre-loved pieces, each order is inspected and wrapped by hand before it ships.

You will receive a confirmation email when your order is placed, and a second email with tracking information as soon as your order ships.

SHIPPING RATES

• FREE standard shipping on all orders over $75 within the United States.

• For orders under $75, shipping is calculated at checkout based on your address and the weight of your order.

DELIVERY ESTIMATES

Standard shipping within the United States typically arrives within 3–7 business days after your order ships. Delivery estimates are provided by the carrier and are not guaranteed. During holidays and sale events, processing and delivery may take a little longer.

WHERE WE SHIP

We currently ship within the United States, including PO boxes and APO/FPO addresses. If you're outside the US and have your eye on something, contact us — we'll let you know if we can make it work.

TRACKING YOUR ORDER

Every order ships with tracking. If your tracking number hasn't updated in several days, don't panic — carriers sometimes scan packages late. If it's been more than 7 days with no movement, reach out and we'll investigate with the carrier.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout! We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, contact us as soon as possible — if your order hasn't shipped yet, we're happy to update it. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping charges may apply).

LOST, STOLEN OR DAMAGED PACKAGES

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. If your tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first, then contact us within 7 days — we'll do everything we can to help you track it down or file a claim with the carrier.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and the packaging, and we'll make it right.

ORDER CHANGES & CANCELLATIONS

Need to change or cancel an order? Contact us as quickly as possible. Because we ship fast, we can't guarantee changes once an order is placed, but if it hasn't shipped yet we'll do our best to accommodate you.

QUESTIONS?

Reach us any time through our contact page at https://glowingincoach.com/policies/contact-information — we're happy to help.